🔐 Privacy Policy – Divya Optical
Last Updated: February 2025
At Divya Optical, accessible from https://divyaoptical.com and our physical store located at Shop No. 6, Vasant Galleria Market, Vasant Kunj, Near Fortis Hospital, New Delhi – 110070, we are committed to protecting your privacy.
This Privacy Policy explains:
What information we collect
How we use it
With whom we share it
Your rights regarding your data
Payment safety and security
By using our website or purchasing from us, you agree to the terms described here.
1️⃣ Information We Collect
We collect information in different ways to provide better service.
A. Personal Information
When you place an order or interact with us, we may collect:
Full name
Phone number
Email address
Billing & shipping address
Date of birth (if provided)
Prescription details (only for processing your order)
Payment-related information (processed securely by Razorpay)
B. Non-Personal Information
Automatically collected when you visit our website:
IP address
Browser type & version
Device information
Pages visited
Cookies & usage data
This helps us improve our website experience.
C. Prescription Information
If you purchase prescription eyewear, we may collect:
Eye power details
Pupillary distance (PD)
Prescription images
This information is used ONLY to fulfill your order.
D. Communication Data
If you contact us via:
Email
Phone
WhatsApp
Contact forms
We may store your message to respond efficiently.
2️⃣ How We Use Your Information
Divya Optical uses your information only for legitimate purposes:
✔ To process and deliver your order
✔ To verify your identity for secure transactions
✔ To provide customer support
✔ To communicate order updates
✔ To personalize recommendations
✔ To improve our online and in-store experience
✔ To maintain records for compliance and audit
✔ To send offers only with your consent
We do not sell, rent, or misuse your personal information.
3️⃣ Payment Information & Razorpay Compliance
We use Razorpay as our payment gateway.
Razorpay is PCI-DSS Level 1 compliant — the highest security standard.
🔐 Important:
Divya Optical does NOT store your credit/debit card details
All transactions are encrypted and processed securely
Razorpay may collect device/browser information for fraud prevention
UPI, Wallets, Cards & Net banking details are handled only by Razorpay
For more details, refer to Razorpay’s privacy policy.
4️⃣ Cookies & Tracking Technologies
We use cookies to:
Remember your preferences
Analyze website usage
Improve performance
Enhance browsing experience
You can control cookies through your browser settings.
5️⃣ Sharing of Information
We share your information only with trusted partners:
✔ Delivery & Courier Partners
To deliver your orders safely.
✔ Razorpay Payment Gateway
To securely process online payments.
✔ Technical & Hosting Providers
To maintain and secure our website.
✔ Legal Obligations
If required by law or government authorities.
We never sell or misuse your personal information.
6️⃣ Data Storage & Security
We take reasonable measures to protect your data:
SSL encryption
Secure servers
Access control
Regular audits
Limited access to authorized staff only
Your data is retained only for as long as necessary for transactions, legal, and audit purposes.
7️⃣ Your Rights (Under Indian Privacy Laws)
You have the right to:
✔ Access your personal information
✔ Request corrections
✔ Withdraw consent
✔ Request deletion (except legal/audit requirements)
✔ Opt-out of marketing communication
To exercise your rights, contact us at:
📧 (add your email)
8️⃣ Children’s Privacy
Our services are not directed toward individuals under the age of 18.
We do not knowingly collect data from minors.
9️⃣ Links to Other Websites
Our website may contain links to third-party sites.
Divya Optical is not responsible for external privacy practices.
🔟 Prescription Information Usage
Prescription details shared by customers are used only for:
Lens fitting
Accurate eyewear preparation
Customer support
This data is confidential and never shared with third parties except our lens manufacturing partners strictly for order processing.
1️⃣1️⃣ Return, Refund & Replacement Information
We maintain a fair and transparent return policy:
Non-prescription products: 7-day return
Prescription lenses: Non-returnable
Damaged/Wrong product: Eligible for replacement/refund
For full policy, visit our Return & Refund Policy page.
1️⃣2️⃣ Updates to This Policy
We may update this Privacy Policy as needed.
Changes will be posted on this page with updated dates.