Warranty & Service Policy – Divya Optical

Last Updated: February 2025

At Divya Optical (https://divyaoptical.com), we are committed to delivering high-quality eyewear and exceptional optical services.
This Warranty & Service Policy outlines the terms under which we offer warranty, repair assistance, and after-sales support for products purchased from our:

🏪 Retail Store

Shop No. 6, Vasant Galleria Market,
Vasant Kunj, Near Fortis Hospital,
New Delhi – 110070

and

🌐 Online Store

Home

Please read this policy carefully to understand your rights and responsibilities.

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1️⃣ Overview of Warranty

All eyewear products sold at Divya Optical are covered under:

✔ Manufacturer’s Warranty (where applicable)

✔ Store Service Guarantee (up to 7–30 days depending on category)

Warranty coverage varies based on:

• Product type
• Brand/manufacturer
• Lens type
• Usage conditions

We provide honest, transparent, and customer-focused support throughout the warranty period.

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2️⃣ Warranty on Frames

Most frames purchased from us include:

✔ 7-Day Store Warranty

Covers:

• Manufacturing defects
• Loose joints
• Alignment issues detected shortly after purchase

✔ Brand/Manufacturer Warranty (if applicable)

Some branded frames offer:

• 6 months warranty
• 1 year warranty

Coverage varies by brand and includes only manufacturing defects, not physical damage.

❌ Warranty Does NOT Cover:

• Physical damage/breakage due to misuse
• Accidental drops
• Heat/sun exposure damage
• Wear and tear
• Chemical damage (perfume, sanitizer, sprays)
• Colour fading due to use
• Bending due to mishandling

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3️⃣ Warranty on Sunglasses

Sunglasses (non-prescription) include:

✔ 7-Day Warranty for:

• Manufacturing defects
• Hinges/temple alignment issues
• Lens coating defects at the time of purchase

❌ Warranty Excludes:

• Scratches from use
• Broken frames
• Lens damage due to improper cleaning
• Accidental damage
• Water/sweat-related issues

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4️⃣ Warranty on Prescription Lenses

Prescription lenses are custom-manufactured as per your power and therefore have limited warranty.

✔ Warranty Covers:

• Coating defects (anti-glare, blue-light, UV, etc.) within 7–15 days of purchase
• Manufacturing defects
• Incorrect lens fitting (only if error is on our side)

❌ Warranty Does NOT Cover:

• Scratches due to cleaning with cloth/shirt
• Damage caused by falling or impact